top of page

Cancellation Policy

1. GENERAL POLICY

At Maldivian Patissier, our products are freshly made-to-order, perishable, and crafted with care. We begin preparing your order well in advance of the scheduled collection or delivery time. Please review our cancellation policy carefully before placing your order .

​

2. CANCELLATION TIME FRAMES

Cancellation TimingRefund

More than 72 hours before scheduled collection/deliveryFull refund

24 – 72 hours before scheduled collection/delivery50% refund (ingredients have been prepared and production has begun)

Less than 24 hours before scheduled collection/deliveryNo refund (goods have been baked and packed)

Note: For custom cakes, large catering orders, and festive items, the cancellation cut-off may be longer. The applicable cut-off will be clearly communicated at the time of order confirmation .

​

3. CUSTOM ORDERS

For custom cakes and bespoke confectionery products:

  • A non-refundable deposit may be required to secure the order

  • Custom orders cancelled less than 48 hours before scheduled collection/delivery are not eligible for a refund

  • Any changes to custom orders must be requested in writing and are subject to our approval

​

4. HOW TO CANCEL AN ORDER

To cancel an order, please contact us in writing via:

Your cancellation request will only be effective once we have confirmed receipt. Please include the following information:

  • Full name used when placing the order

  • Order number (found in your confirmation email)

  • Reason for cancellation (optional)

​

5. REFUND PROCESS

If you are eligible for a refund:

  • Refunds will be processed within 5–10 business days from the date of cancellation confirmation

  • Refunds will be issued via the same payment method used at the time of purchase

  • Refund processing times may vary depending on your bank or payment provider

​

6. NON-REFUNDABLE CIRCUMSTANCES

No refunds will be issued in the following cases:

  • Cancellations made less than 24 hours before collection/delivery

  • No-show or failure to collect the order at the agreed time

  • Damage to products caused after delivery or collection

  • Dissatisfaction due to taste preferences (we encourage you to try our products before placing large custom orders)

  • Orders that have already been completed and dispatched

​

7. DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or is incorrect, please contact us within 24 hours of delivery. We will:

  • Investigate the issue

  • Offer a replacement or refund at our discretion

  • Request supporting evidence (e.g., photographs)

This applies only to issues that are genuinely our fault .

​

8. CANCELLATION BY MALDIVIAN PATISSIER

We reserve the right to cancel an order due to unforeseen circumstances, including but not limited to:

  • Natural disasters or extreme weather events

  • Health and safety emergencies

  • Supply chain disruptions

In such cases, we will offer a full refund or reschedule your order at no additional cost.

​

9. ALLERGEN & DIETARY CONCERNS

Please inform us of any allergies or dietary requirements when placing your order. We take care to avoid cross-contamination, but our products may contain or come into contact with common allergens including nuts, dairy, gluten, eggs, and soy. We cannot be held responsible for adverse reactions to allergens .

​

10. CONTACT US

For any questions regarding this cancellation policy, please contact us:

📧 Email: info@maldivianpatissier.com
📍 Address: Malé, Maldives

bottom of page